• Should have  minimum qualification of any  of the following:

• Diploma in Computer Engineering
• Diploma in Electronics & Communication Engineering
• Bachelor of Computer Application
• Bachelor of Science in Computer Science
• Bachelor of Science in Information Technology
• Bachelor’s Degree in any Discipline with a minimum of 1-year  Diploma in Computer / Information Technology

• Should have  the local knowledge (languages/geographical) of the

State/District along with excellent communication skills

• Minimum 2 years of working experience related to software technical support particularly in Mobile & Web Applications.
• Should have  proficient in communication with the government officials and able  to demonstrate and train on web/mobile application.
• Ready to travel and must have his/her own conveyance (2 wheeler)

• Facilitate installation and commissioning of hardware & peripherals  deployed at all  the designated offices in district level
• To diagnose and troubleshoot software and hardware problems and help users to install applications and programs
• Providing IT Application & support for Web / Mobile Applications  to various users / stakeholder departments, such as Police, Transport, Highways, Health, etc. at district level
• Preparation of the Status Report and Issue Tracker for submission to the state level coordinator
• Co-ordination with the Hardware  Vendors / Annual Maintenance  Contract (AMC) Providers for any hardware related issues & escalate to State Level Coordinator
• Submission of weekly report to State Technical Support Engineer / Coordinator on progress of iRAD Project or any officer designated for implementation of the iRAD  Project by the State at district level
• Regular review of all the services delivered under iRAD Project and  help in resolution of operational issues, if any, at  district level
• Be the first point of escalations for any failure in the performance of the service
• Escalating to any officer designated for implementation  of the iRAD Project by the State at  district level   for  cases for which services have  been delayed
• Ensuring the technical infrastructure is working  round the clock at district level
• Co-ordination with Helpdesk Team for resolution of any technical failure
• Visiting Stakeholder departments and giving hands on training to the officials within the district.