Description :

Role - Retention Specialist

Experience -2- 5 years

Location - New Delhi

A Retention Specialist is responsible for enhancing customer loyalty and reducing churn by implementing effective retention strategies. Key skills often include customer service, data analysis, communication, and problem-solving, with a focus on understanding customer needs and preferences. Retention 

Core Responsibilities

Develop Retention Programs: Create and implement targeted programs aimed at improving employee morale and reducing turnover.

Analyze Employee Feedback: Utilize surveys and feedback tools to assess workplace satisfaction and identify areas for improvement.

Monitor Turnover Rates: Track and analyze staff turnover data to identify trends and propose actionable solutions.

Enhance Employee Recognition: Design and promote recognition programs that celebrate employee achievements and contributions.

Qualifications

Education: Bachelor’s degree in Human Resources, Psychology, or a related field.

Experience: At least 3 years of experience in employee engagement or retention roles.

Certifications: Professional in Human Resources (PHR) or Certified Employee Relations Specialist is a plus.

Skills

Communication Skills: Excellent verbal and written communication abilities to interact effectively with all levels of staff.

Data Analysis Skills: Proficiency in analyzing complex data to identify trends and inform strategic decisions.

Interpersonal Skills: Strong ability to build relationships and foster a positive work environment.

Benefits

Competitive salary package, including health benefits and a 401(k) plan.

Generous paid time off and flexible work arrangements.