Description :

Job Title: Store Manager
Reports Into: Store Manager
Team Size: 10-45 depending on the store size and business volume
Location- Wakad , Pune
Job Purpose:-
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To ensure the smooth running of the day to day Store Operations
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Chalk out or improve operational systems, processes and best practises that guarantee organisational well-being
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Monitor the key KPIs of the Store and contribute towards the organization objectives
Main Accountabilities:-
Business Management
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To ensure L2L growth for the store
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To calculate, manage and monitor the KPIs (ASP, ABP, ABV, Conversion and other as specified from time to time) and use the insights for the growth of the store
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To ensure profitability for the store by effective cost management
Customer Service
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To be and train the team to
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be prompt to attend Customers
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identify the Customer’s choice and needs
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Advise / Recommend Customers best offerings
People Management
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To hire right fit for the store
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To impart training to the new joiners and conduct skill/product trainings for the store employees
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Keep the employees motivated through seamless formal communication and engagement
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Monitor the productivity and give direct and constructive feedback to the employees
Store Administration & Inter-department relations
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Responsible for ensuring the repairs and maintenance of the store
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Deal with internal / external vendors for
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Reporting repair & maintenance requirements with the respective department
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Share Store Visual Merchandizing Requirement with the respective department
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Share expense statement and vendor payments with the respective department
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Share manpower requirement, insight on people and attrition information and insights with the respective department
Knowledge, Skill and Experience:-
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Education: Graduation Must, Post Graduate preferred
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Age: 25-32 years
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Industry Experience: 2+
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Experience in the similar role - Min. 1 year with a store of equivalent turnover
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Should have preferably managed EBO Stores or a flagship store of an international fashion brand
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Team Size: 10-45 resources, depending upon the business volume and store size
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Average Turnover: 3-5 cr (Mega Store), 1-2 cr (MB Store/Mono Store)
Soft Skills:-
Business Acumen:- Must be able to relate to business numbers, should have comprehensive understanding of the drivers of growth, profitability, and cash flow.
Customer Service:- Anticipates and meets the needs of both internal and external customers in defined time, delivers high-quality products and services, committed to continuous improvement.
Negotiation/Influence:- Sell own ideas and agenda (based on logic / data) by linking them to the needs and goals of others, Anticipate responses of others when choosing the approach to take
Persuasion:- Remain professional in difficult situations; demonstrate empathy to understand the feelings and actions of others; and give difficult messages in a way that limits misunderstanding and promotes acceptance