Description :

Job Title: Telecaller

Location: [City/Location]
Department: Sales/Customer Service
Reports to: [Supervisor/Manager Name]

Job Overview:

We are looking for an enthusiastic Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls to potential clients, handling inbound queries, promoting our products/services, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, a friendly attitude, and the ability to meet sales targets.

Key Responsibilities:

Outbound Calling:

• Make calls to potential customers to promote and sell products/services.
• Explain the features and benefits of products/services in a clear and persuasive manner.

Lead Generation:

• Identify and qualify leads based on customer requirements.
• Gather customer details and information for follow-ups and conversions.

Customer Support:

• Address inbound customer queries, resolve issues, and provide information about products/services.
• Assist customers with order placement, billing inquiries, or general inquiries.

Sales Conversion:

• Achieve daily/weekly/monthly sales targets through effective calling techniques.
• Provide product recommendations to customers based on their needs.

Data Entry and Record Keeping:

• Maintain accurate records of customer interactions in the CRM system.
• Update customer details, interactions, and sales status in the database.

Customer Relationship Management:

• Build and maintain good relationships with customers.
• Follow up with existing customers to encourage repeat business and customer retention.

Reporting:

• Report sales results and performance metrics to management.
• Suggest improvements to calling strategies and sales techniques.

Qualifications & Skills:

Education:

• High school diploma or equivalent (Bachelor's degree preferred).

Experience:

• Prior experience in telecalling, sales, or customer service (preferred, but not mandatory).
• Freshers with strong communication skills are welcome to apply.

Skills:

• Excellent verbal communication and interpersonal skills.
• Ability to handle customer objections and provide effective solutions.
• Strong listening skills and attention to detail.
• Basic knowledge of MS Office and CRM software.

Personality Traits:

• Friendly, persuasive, and confident in phone conversations.
• Goal-oriented and driven by results.
• Ability to work independently and as part of a team.

Work Schedule:

• Full-time, Monday to Saturday
• [Specify work hours if needed]